Privacy Policy

Last updated: September 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information in line with the Protection of Personal Information Act (POPIA – South Africa), the General Data Protection Regulation (GDPR – EU, UK, and Ireland), the German Bundesdatenschutzgesetz (BDSG) and TTDSG, and applicable United States privacy and communications laws (including CAN-SPAM, TCPA, and CCPA).

2. Information We Collect

  • Your full name
  • Your email address
  • Your phone number (for SMS or WhatsApp messages)

3. Purpose of Processing

We only process your personal information with your consent, specifically to:

  • Send you emails about services, updates, or events
  • Send you SMS or WhatsApp notifications

4. Legal Basis

Depending on your jurisdiction, our processing is based on:

  • Consent (POPIA, GDPR, UK GDPR, PECR, BDSG, TTDSG, TCPA)
  • Legitimate Interests where permitted under GDPR (e.g., service-related notices)
  • Compliance with consumer protection and privacy regulations

5. Storage and Security

We apply reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Information may be stored in South Africa, the EU, the UK, the United States, or other jurisdictions, subject to international transfer safeguards as required under GDPR.

6. Sharing of Information

Your information will never be sold. It may only be shared with trusted service providers who assist in delivering communications, and only under strict confidentiality and data protection obligations.

7. Opt-Out and Withdrawal of Consent

You may withdraw your consent or request to stop receiving communications at any time. To do so, please send an email to:

info@recinate.com

All opt-out requests will be handled promptly and in accordance with applicable laws. Please note that this is the sole method of unsubscribing or withdrawing consent.

8. Your Rights

You may, depending on your jurisdiction, exercise the following rights:

  • Access the personal data we hold about you
  • Request correction of your information
  • Request deletion of your information (“right to be forgotten”)
  • Withdraw consent to further communications
  • Request restriction or object to processing (GDPR)
  • Data portability (GDPR)
  • Opt out of sale of data (CCPA – although we do not sell personal data)

9. Contact Us

If you have any questions, requests, or complaints, please contact us at: info@recinate.com

10. Supervisory Authorities

If you are not satisfied with our handling of your personal information, you may lodge a complaint with: